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Refund Policy

Last Updated: March 15, 2025

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At Parish Passenger, we strive to provide reliable and personalized transportation services for seniors. This Refund Policy outlines our approach to refunds for subscriptions, per-trip bookings, on-demand rides, and extra trips. All bookings are made through the Moovs website (linked to our site), while subscriptions are billed separately, and extra trips for subscribers are billed through Moovs. By using our services, you agree to this policy. Please read it carefully.

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1. Subscription Refunds

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  • Subscription Plans:

    • Weekly Subscription: $125/week, includes 2 round trips (up to 25 miles each).

    • Monthly Subscription: $450/month, includes 10 round trips (up to 60 miles each).

  • Billing: Subscriptions are billed separately via a platform (e.g., Stripe, PayPal) and auto-renew monthly or weekly unless canceled.

  • Refund Eligibility:

    • Refunds are not provided for unused subscription trips within the current billing cycle (e.g., if you don’t use your 2 weekly or 10 monthly trips).

    • If you cancel a subscription with at least 7 days’ notice before the next billing cycle (via [info@parishpassenger.com]), you’ll receive a prorated refund for the unused portion of the current cycle, minus a $10 administrative fee.

    • No refunds are issued after the billing cycle begins unless exceptional circumstances apply (e.g., medical emergency), subject to our discretion and documentation (e.g., doctor’s note).

  • Cancellation Process: Notify us at [info@parishpassenger.com] to cancel. Failure to cancel in time results in the next billing cycle charge.

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2. Per-Trip & On-Demand Refunds

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  • Per-Trip: $25/round trip (up to 20 miles) + $20/hour wait-time or after 20 miles, booked via Moovs.

  • On-Demand: $35/round trip (up to 20 miles) + $20/hour wait-time or after 20 miles, booked via Moovs.

  • Refund Eligibility:

    • Full refund if canceled at least 24 hours before the scheduled pickup time.

    • 50% refund if canceled between 12 and 24 hours before pickup.

    • No refund if canceled less than 12 hours before pickup or for no-shows (a $10 fee may apply).

    • Refunds are processed via Moovs and credited to your original payment method within 7–14 business days, minus any Moovs fees.

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3. Extra Trips for Subscribers

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  • Extra Trips: $20/round trip for subscribers, booked via Moovs, with a 4% Moovs fee applied.

  • Refund Eligibility:

    • Full refund if canceled at least 24 hours before the scheduled pickup time.

    • 50% refund if canceled between 12 and 24 hours before pickup.

    • No refund if canceled less than 12 hours before pickup or for no-shows (a $5 fee may apply for subscribers).

    • Refunds are processed via Moovs and credited within 7–14 business days, minus the 4% fee.

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4. Exceptional Circumstances

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  • In cases of severe weather, vehicle breakdowns, or other uncontrollable events, we may cancel rides. If this occurs, affected clients will receive a full refund or credit toward a future trip at our discretion.

  • For medical emergencies or other significant hardships, we may offer a partial or full refund on a case-by-case basis. Please contact us at [info@parishpassenger.com] with documentation (e.g., hospital records) within 7 days of the incident.

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5. Non-Refundable Items

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  • Add-ons (e.g., Errand Package at $30/week, Extended Wait Time at $20/week) are non-refundable once used or the billing cycle begins.

  • “Sponsor a Ride” donations are non-refundable and not tied to specific ride guarantees.

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6. Refund Process

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  • Requests must be submitted via email to [info@parishpassenger.com] with your name, booking details, and reason for the refund.

  • We will review and respond within 7 business days. Approved refunds will be processed within 14 business days to your original payment method.

  • Disputes unresolved within 30 days may be escalated to Moovs or your payment provider (e.g., Stripe, PayPal) per their policies.

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7. Changes to This Policy

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  • We may update this Refund Policy at any time. Changes will be posted on this page with the updated date. Continued use of our services after changes constitutes acceptance of the new policy.

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8. Contact Us

 

For refund requests or questions, contact us at:
Parish Passenger
Mandeville, LA
[info@parishpassenger.com | [(985) 202-9281]
[ParishPassenger.com]

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